Reference:

Benny, Joseph N. (2010) Characteristics of effective communicators: Perceptions of Indian Managers. PhD thesis, Saurashtra University.

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Abstract

Human beings spent lot of their time in their everyday life in communicating with others in one form or the other. Communication is fundamental to all living systems also and it has played a pivotal role in every stage of human development. The word communication is derived from the Latin word communis or communicare, which means to make common or to transmit or to impart. Communication can be defined as a process whereby a person makes 3 his/her thoughts, desires or knowledge, own and understood to another person (Terry, 1956). Another way of looking at communication is that it is an interpersonal process of sending and receiving symbols with meaning attached to them (Ludlow and Panton, 1996). Communication should result in the exchange of information and shared understanding amongst the people involved in the communication process. Passing of information and building relationships are essential for interpersonal communication. There are two media used for communication, namely verbal and non-verbal (all types of communication other than verbal are included in this). If the correct objective has to be achieved, the receiver should experience a congruity in the different media used by the sender (Pareek, Rao and Pestonjee, 1981).

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